Terms of service

Last Updated: July 27, 2026

Welcome to VELANORY.

These Terms of Service ("Terms") govern your access to and use of the VELANORY website, online store, products, services, content, features, and tools.

VELANORY operates exclusively as an online store and e-commerce business through this website and related digital services to provide customers with a curated shopping experience. Our store is powered by Shopify, which provides the technology platform that enables us to offer our Services.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not access or use our Services.

SECTION 1 — ELIGIBILITY AND USE OF OUR SERVICES

By using our Services, you represent that:

  • You are at least the age of majority in your place of residence.

  • You have the legal capacity to enter into these Terms.

  • Any information you provide is accurate, complete, and current.

If minors access our Services, they must do so under the supervision and permission of a parent or legal guardian.

You agree not to use our Services for any unlawful, fraudulent, abusive, or unauthorized purpose.

SECTION 2 — ACCOUNT INFORMATION

Certain features may require you to provide personal information, including:

  • Name

  • Email address

  • Billing information

  • Payment information required to complete purchases through out autorized payment providers.

  • Shipping information

You are responsible for maintaining the confidentiality of your account information and for all activity associated with your account.

You agree not to provide false information or impersonate another person or entity.

SECTION 3 — PRODUCTS AND AVAILABILITY

We make reasonable efforts to accurately display our products, including descriptions, images, colors, and pricing.

However:

  • Product colors and appearance may vary depending on your device settings.

  • We do not guarantee that products will appear exactly as shown on every screen.

  • Product availability may change without notice.

We reserve the right to modify, discontinue, or limit products at any time.

All product descriptions are subject to correction or update when necessary.

SECTION 4 — ORDERS AND PURCHASES

When you place an order through VELANORY, you are submitting an offer to purchase.

An order is not considered accepted until:

  • Payment has been successfully processed; and

  • VELANORY confirms acceptance of your order.

VELANORY reserves the right to accept, reject, cancel, or limit any order for reasons including:

  • Product availability

  • Suspected fraud

  • Incorrect pricing information

  • Errors in product information

  • Other legitimate business reasons

If we cancel or modify an order, we will attempt to notify you using the contact information provided.

Orders may only be canceled before they are processed for shipment.

Returns and exchanges are subject to our Refund and Return Policy.

SECTION 5 — PRICES, PAYMENTS, AND BILLING

All prices displayed on our website may be shown in USD or other available currencies.

Prices may change at any time without prior notice.

The final price charged will be the amount displayed at checkout, including any applicable:

  • Taxes
  • Shipping fees
  • Customs duties
  • Import fees (where applicable)

Payments are currently processed securely through PayPal.

Depending on your country, PayPal may also allow you to complete your purchase using an eligible credit or debit card through its secure checkout.

VELANORY does not collect or store your PayPal login credentials or complete payment information.

By submitting payment information, you represent and warrant that:

  • The payment information provided is accurate and complete.
  • You are authorized to use the selected payment method.
  • The transaction is authorized by the applicable payment provider.

If a payment cannot be successfully authorized or completed, VELANORY reserves the right to cancel or suspend the related order.

Additional payment methods may be introduced in the future without prior notice.

SECTION 6 — SHIPPING AND DELIVERY

Shipping times displayed on our website are estimates only and are not guaranteed.

Because VELANORY operates exclusively online, all orders are processed and fulfilled through digital order management and shipping services.

VELANORY is not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather events

  • Government actions

  • Other circumstances outside our reasonable control

Once products are transferred to the shipping carrier, delivery responsibility may be subject to the carrier’s terms and applicable laws.

Please review our Shipping Policy for additional information.

SECTION 7 — RETURNS AND REFUNDS

All returns, refunds, and exchanges are governed by our Refund and Return Policy.

As an online-only store, approved returns must follow the return instructions provided by our customer support team.

Please review our Refund and Return Policy before purchasing.

SECTION 8 — INTELLECTUAL PROPERTY

All content available through the Services, including:

  • Logos

  • Brand names

  • Designs

  • Text

  • Images

  • Graphics

  • Product descriptions

  • Website layout

  • Videos

  • Other materials

is owned by VELANORY, its affiliates, licensors, or respective owners and is protected by applicable intellectual property laws.

You may use our website only for personal, non-commercial purposes.

You may not:

  • Copy

  • Modify

  • Reproduce

  • Distribute

  • Sell

  • Republish

  • Create derivative works

  • Use our trademarks without written permission

All rights not expressly granted remain reserved.

SECTION 9 — THIRD-PARTY SERVICES AND LINKS

Our Services may include links, integrations, or tools provided by third parties.

VELANORY does not control and is not responsible for third-party websites, services, products, or content.

Your use of third-party services is subject to their own terms and policies.

SECTION 10 — SHOPIFY RELATIONSHIP

VELANORY uses Shopify as the technology platform that supports our online store.

However, all purchases made through our website are transactions directly between you and VELANORY.

Shopify is not responsible for:

  • Payment processing performed by third-party payment providers.

  • Product quality

  • Order fulfillment

  • Returns

  • Refunds

  • Customer disputes

  • Any loss or damage related to products purchased from VELANORY

By using our Services, you acknowledge Shopify’s limited role as a technology provider.

SECTION 11 — CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, comments, suggestions, ideas, or other content ("Feedback"), you grant VELANORY permission to use, reproduce, modify, publish, display, and distribute such Feedback for business purposes.

You represent that:

  • You own the rights to your Feedback.

  • Your Feedback does not violate any law or third-party rights.

  • Your Feedback is accurate and not misleading.

VELANORY reserves the right to remove Feedback that is unlawful, offensive, harmful, or violates these Terms.

SECTION 12 — ERRORS AND CHANGES

Occasionally, information on our website may contain errors, inaccuracies, or omissions related to:

  • Product descriptions

  • Pricing

  • Promotions

  • Availability

  • Shipping information

VELANORY reserves the right to correct errors, update information, or cancel affected orders when necessary.

SECTION 13 — PROHIBITED ACTIVITIES

You agree not to:

  • Use the Services for illegal purposes.

  • Attempt unauthorized access to our systems.

  • Upload malicious software.

  • Collect personal information from other users.

  • Use automated systems to scrape or extract website content without permission.

  • Interfere with website security or operation.

  • Misrepresent your identity.

  • Engage in fraudulent activities.

VELANORY may suspend or terminate access to users who violate these Terms.

SECTION 14 — DISCLAIMER OF WARRANTIES

Our Services and products are provided on an "as available" and "as is" basis to the extent permitted by law.

VELANORY does not guarantee that:

  • The website will always operate without interruption.

  • Information will always be completely accurate.

  • Products will meet every individual expectation.

Certain jurisdictions may provide additional consumer protections that apply.

SECTION 15 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, VELANORY, its affiliates, partners, employees, suppliers, and service providers shall not be liable for indirect, incidental, special, or consequential damages arising from:

  • Use of our Services

  • Purchase or use of products

  • Website interruptions

  • Errors or omissions

  • Third-party services

  • Payment providers

Nothing in these Terms limits rights that cannot legally be excluded.

SECTION 16 — INDEMNIFICATION

You agree to defend and hold harmless VELANORY, Shopify, and their affiliates, partners, employees, and service providers from claims, damages, losses, or expenses arising from:

  • Your violation of these Terms.

  • Your misuse of the Services.

  • Your violation of applicable laws.

  • Your infringement of third-party rights.

SECTION 17 — PRIVACY

Your use of our Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, and protect your information.

SECTION 18 — FORCE MAJEURE

VELANORY shall not be liable for any delay or failure to perform its obligations under these Terms when such delay or failure results from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government actions
  • Labor disputes
  • Internet or telecommunications failures
  • Cybersecurity incidents
  • Supply chain disruptions
  • Carrier delays
  • Other unforeseen events beyond our reasonable control

During such events, our obligations will be suspended for the duration of the event.

SECTION 19 — GOVERNING LAW

These Terms shall be governed and interpreted according to applicable laws in the jurisdiction where VELANORY is legally established, without limiting any mandatory consumer protections that may apply in your location.

SECTION 20 — CHANGES TO THESE TERMS

VELANORY may update these Terms from time to time.

The updated version will be posted on this page with the revised "Last Updated" date.

Your continued use of our Services after changes are posted means you accept the updated Terms.

SECTION 21 — CONTACT INFORMATION

Questions regarding these Terms may be sent to:

VELANORY (Online Store)

Email: support@velanory.com

Website: https://velanory.com

Customer support is available exclusively through online communication channels.