Shipping policy

Last Updated: July 27, 2026

1. Shipping Coverage

VELANORY operates exclusively as an online store and ships orders from our e-commerce operations to customers in the United States and selected international destinations.

Shipping availability may vary depending on:

Product availability
Destination country
Carrier restrictions
Applicable regulations

We reserve the right to limit or discontinue shipping to certain locations when necessary.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully authorized and verified.

Processing includes:

Payment verification
Order review
Product preparation
Order fulfillment
Packaging

Processing times may be extended during:

Public holidays
Promotional events
Peak shopping seasons
High order volumes
Unexpected operational circumstances

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).

3. Estimated Delivery Times

Estimated delivery times after shipment are:

United States: approximately 5–15 business days
International orders: approximately 7–25 business days, depending on destination and carrier availability

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to factors outside our control, including:

Shipping carriers
Customs processing
Weather conditions
Local delivery services
International transportation delays

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

Delivery destination
Product weight and dimensions
Selected shipping method

The total shipping cost will be displayed before you complete your purchase.

For international orders, customers may also be responsible for:

Customs duties
Import taxes
VAT or similar taxes
Brokerage or customs clearance fees

These charges are determined by the destination country and are not controlled by VELANORY.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates may take several hours to appear after shipment.

VELANORY is not responsible for delays caused by carrier tracking systems or delays in carrier updates.

6. Customs, Duties, and International Orders

For international shipments, orders may be subject to:

Customs inspections
Import duties
Taxes
Additional fees imposed by the destination country

These charges are not controlled by VELANORY and are the responsibility of the customer unless otherwise stated.

Customers are responsible for:

Providing accurate shipping information
Complying with local import regulations

7. Shipping Delays

Although we work to deliver orders within estimated timeframes, delays may occur due to:

Customs processing
Shipping carrier delays
Weather conditions
High-volume periods
Transportation disruptions
Events outside our reasonable control

VELANORY is not responsible for delays caused by circumstances beyond our control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Because VELANORY operates exclusively online, we cannot guarantee address changes after an order has entered processing or shipment.

If incorrect information is provided and the order has already been shipped, VELANORY may not be able to modify the delivery address or issue a replacement.

Please contact us as soon as possible if you notice an error in your shipping information.

9. Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or is marked as delivered but cannot be located, please contact us as soon as possible at:

support@velanory.com

We will work with the shipping carrier to investigate the issue and determine the most appropriate resolution.

Please note that investigation and resolution times may vary depending on the carrier.

VELANORY is not responsible for packages lost or stolen after they have been successfully delivered to the shipping address provided by the customer, unless otherwise required by applicable law.

10. Multiple Shipments

If your order contains multiple products, your items may be shipped separately from different fulfillment centers.

In such cases:

You may receive multiple tracking numbers.
Products may arrive on different dates.
You will not be charged additional shipping fees solely because your order is shipped in multiple packages.

This helps us deliver your order as quickly and efficiently as possible.