Política de reembolso

Last Updated: July 27, 2026

At VELANORY, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before requesting a return.

1. Return Period

VELANORY accepts return requests within 30 days after the delivery date of your order.

To be eligible for a return, the item must be:

Unused and unworn
In the same condition in which it was received
In its original packaging
With all original tags and accessories (when applicable)
Accompanied by proof of purchase or order number

Items that do not meet these requirements may not be accepted.

2. How to Request a Return

To begin a return, please contact our customer support team:

Email: support@velanory.com

Please include:

Order number
Customer name
Description of the issue
Photos or other evidence when applicable

Returns must be approved before sending any product back.

Items returned without prior authorization may not be accepted.

If your return is approved, we will provide detailed return instructions, including the return shipping address and any additional steps required.

As an online-only store, VELANORY does not accept in-person returns.

3. Return Conditions and Non-Eligible Items

We do not accept returns for:

Products that have been used, worn, washed, or damaged after delivery
Items damaged due to misuse or improper handling
Items without original packaging when required
Custom-made or personalized products
Gift cards
Final sale or clearance items

Certain categories may not be eligible for return depending on product type, including:

Perishable goods
Personal care products
Health or hygiene-related products
Hazardous materials
Flammable liquids or gases

If you are unsure whether your item qualifies for a return, please contact us before purchasing.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

Damaged
Defective
Incorrect
Missing components

Please contact us as soon as possible and provide:

Your order number
A description of the issue
Clear photos or videos showing the problem

After reviewing your request, VELANORY may provide a replacement, partial refund, or full refund at no additional cost when the issue is confirmed.

5. Exchanges

If you would like a different product or replacement item, the fastest option is to:

Request a return for the original item.
Once the return is approved, place a new order for the desired product.

6. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved:

Refunds will be issued through PayPal, using the same PayPal account or original payment method used for the purchase.
Refunds are typically processed within 5–10 business days after approval.
Depending on PayPal's processing times and your financial institution, it may take additional time for the refunded amount to appear in your account or on your original payment method.

If more than 15 business days have passed after your refund has been approved and you have not received your refund, please contact us at:

support@velanory.com

7. Return Shipping

Since VELANORY operates exclusively online, all approved returns must be shipped to the return address provided by our customer support team.

Customers are responsible for return shipping costs unless:

The item arrived damaged.
The wrong item was shipped.
The product has a confirmed manufacturing defect.

We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns, as we cannot guarantee receipt of returned items.

8. European Union Customers

If your order is delivered to a country within the European Union, you may have the legal right to cancel your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.

To qualify:

The item must be unused.
It must be returned in its original condition and packaging.
Proof of purchase is required.

Certain products may be excluded from this right as permitted by applicable law.

9. Payment Methods

VELANORY currently accepts secure payments through PayPal.

Depending on your country, PayPal may also allow you to complete your purchase using an eligible credit or debit card through the PayPal checkout without creating a PayPal account.

Additional payment methods may be introduced in the future as they become available.