Política de privacidad

Last Updated: July 27, 2026

VELANORY operates exclusively as an online store through this website and related digital services, including all content, features, products, tools, and customer support, to provide customers with a curated online shopping experience.

Our store is powered by Shopify, which enables us to provide our Services, process transactions, and manage certain aspects of our online operations.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase, create an account, communicate with us, or otherwise interact with VELANORY.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

For purposes of this Privacy Policy, "personal information" means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information.

Contact Information

• Full name

• Email address

• Phone number

• Shipping address

• Billing address

Payment and Transaction Information

We may collect information related to your purchases, including:

• Billing information
• Transaction details
• Purchase history
• Order information
• Returns, exchanges, or cancellations

Payments are currently processed securely through PayPal. Depending on your location, PayPal may also allow you to complete your purchase using an eligible credit or debit card through its secure checkout.

VELANORY does not store your PayPal login credentials or complete payment information. All payment data is processed securely by our authorized payment providers in accordance with their own privacy and security practices.

Account Information

If you create an account, we may collect:

• Username

• Password

• Account preferences

• Saved settings

Communications

Information you provide when contacting us, including:

• Customer support requests

• Questions

• Feedback

• Reviews or other communications

Device and Usage Information

We may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Network information

• Pages viewed

• Interaction with our website

• Cookies and similar technologies

2. Sources of Personal Information

We may collect personal information from:

• You directly, when you create an account, place an order, subscribe, contact us, or voluntarily provide information.

• Automatically through our Services, including cookies, analytics tools, and similar technologies.

• Service providers such as Shopify, payment processors, shipping providers, and technology partners.

• Third-party partners, where permitted by applicable law.

3. How We Use Your Information

We may use your personal information for the following purposes.

Providing and Improving Our Services

Including:

• Processing and fulfilling orders

• Processing payments

• Shipping products

• Managing returns and exchanges

• Providing customer support

• Maintaining your account

• Remembering preferences

• Improving website functionality and customer experience

Marketing and Advertising

We may use your information to:

• Send promotional emails or messages where permitted by law

• Provide product recommendations

• Measure advertising performance

• Display relevant advertisements based on your interactions with our website

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our communications.

Security and Fraud Prevention

We may use information to:

• Protect our customers and business

• Verify transactions

• Detect fraudulent or unauthorized activity

• Maintain website security

Legal and Compliance Purposes

We may process information to:

• Comply with applicable laws

• Respond to legal requests

• Enforce our policies

• Protect our rights and the rights of our customers

4. Cookies and Tracking Technologies

VELANORY uses cookies and similar technologies to improve your browsing experience and enhance the performance of our online store.

These technologies may help us with:

• Website functionality

• Analytics and performance measurement

• Understanding customer behavior

• Advertising optimization

• Personalized marketing

We may use services such as:

• Shopify analytics tools
• Advertising and analytics technologies that may be implemented as our business grows.

You can manage cookies through your browser settings. Disabling cookies may affect certain features of our website.

5. How We Share Personal Information

We may share personal information with trusted third parties that help us operate our online business.

Service Providers

Such as:

• Shopify

• Payment processors

• Shipping and fulfillment providers

• Cloud storage providers

• Customer support platforms

• Website technology providers

Marketing Partners

Including advertising platforms and analytics providers that help us measure and improve our marketing campaigns.

Legal Requirements

We may disclose information when required to:

• Comply with legal obligations

• Respond to government requests

• Protect our rights, property, or customers

• Investigate fraud or misuse of our Services

VELANORY does not sell or rent yout personal information to third parties. We only share personal information with trusted service providers when necessary to process payments, fulfill orders, provide customer support, comply with legal obligations, or improve our Services.

6. Shopify Relationship

Our online store is hosted by Shopify, which processes personal information necessary to provide and improve its services.

Information submitted through our website may be processed by Shopify and other service providers located in countries outside your own.

Shopify processes personal information according to its own privacy practices.

For more information about how Shopify processes personal information, please review Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy

7. Third-Party Websites and Links

Our Services may contain links to third-party websites, applications, or platforms.

VELANORY is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

8. Children's Privacy

VELANORY's Services are not intended for children under the age required by applicable law.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can review and delete the information where appropriate.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no online service or method of electronic storage can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services

• Complete transactions

• Maintain business records

• Resolve disputes

• Prevent fraud

• Comply with legal obligations

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

• Right to access information we hold about you

• Right to request correction of inaccurate information

• Right to request deletion of personal information

• Right to request a copy of your information

• Right to withdraw consent for certain processing

• Right to opt out of marketing communications

To exercise your privacy rights, contact us:

Email: support@velanory.com

We may need to verify your identity before processing certain requests.

VELANORY will not discriminate against you for exercising your privacy rights.

12. International Data Transfers

Because VELANORY operates as an international online store and uses global service providers, your information may be transferred, stored, or processed outside your country of residence, including in the United States.

Where required by applicable law, we use appropriate safeguards for international data transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or business operations.

The updated version will always be posted on this page with the revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

VELANORY (Online Store)

Email: support@velanory.com

Website: https://velanory.com